Current challenges
02 / 09
N2S has delivered 58% revenue growth with the same headcount, but the manual processes supporting that success are already under pressure. With a further 20–30% growth targeted for 2027, continuing to operate this way risks putting increasing strain on profitability, capacity and customer delivery.
Manual quoting is consuming valuable selling time. Rebuilding quotes across Excel, Word and Sage Intacct creates unnecessary administration, slows turnaround and reduces the time salespeople can spend developing opportunities and winning business.
Manual quoting is consuming valuable selling time. Rebuilding quotes across Excel, Word and Sage Intacct creates unnecessary administration, slows turnaround and reduces the time salespeople can spend developing opportunities and winning business.
Unreliable reporting is limiting commercial control. Outdated pipeline data and contracts spanning multiple years make it difficult to understand genuine sales performance and forecast revenue accurately, leaving leadership reliant on spreadsheets for critical decisions.
Data
CriticalWhat's happening
Sales and quotation information must be manually transferred between HubSpot and Makor, creating duplicated effort and additional operational handovers.
Business impact
As transaction volumes rise, administrative workloads increase, creating pressure to recruit additional staff and potentially eroding profit margins.
Touches
Tooling
HighWhat's happening
Quotes are calculated in Excel, prepared in Word and manually recorded across systems, taking valuable time away from sales and customer activity.
Business impact
Slower quote turnaround and excessive administration limit the number of opportunities the team can pursue, putting future revenue growth at risk.
Touches
Revenue
HighWhat's happening
Historical pipeline inaccuracies, unnecessary deal stages and multi-year contracts make HubSpot reporting unreliable, forcing leadership to forecast in Excel.
Business impact
Limited visibility of genuine revenue expectations makes it harder to plan resources, identify pipeline gaps and make confident growth and investment decisions.
Touches
Operations
HighWhat's happening
N2S has achieved 58% revenue growth with the same headcount, but increasing workloads and manual processes are putting pressure on sales and service delivery teams.
Business impact
Without greater efficiency, achieving a further 20–30% growth risks requiring additional headcount, increasing operating costs and reducing profitability as the business scales.
