Sector Insight
04 / 09
Our point of view
04 / 04
Customers increasingly need evidence of resilience, reporting, supplier control and incident readiness. The winners will make complex infrastructure visible, explainable and commercially defensible.
Buyers are moving from point products to unified services. They want faster deployment, simpler governance, stronger security and less operational burden.
Managed providers have deep access to customer environments. That makes governance, documentation, lifecycle control and service visibility essential to commercial trust.
Growth exposes disconnected systems, inconsistent handovers, weak reporting and duplicated data. Strong foundations become the difference between scalable growth and expensive complexity.
The Numbers
03 / 03
43% of UK businesses experienced a cyber breach or attack in the last 12 months
Cloud Gateway’s customers need secure, resilient infrastructure they can trust, manage and evidence at leadership level.
67% of medium-sized UK businesses experienced a cyber breach or attack
As customers grow, their risk profile increases. Secure connectivity and managed resilience become operational necessities, not technical nice-to-haves.
There is no growth without stability
Cloud Gateway’s market is being shaped by the same principle internally: scale needs clean systems, trusted data and operational control.
Selected case studies
Challenge
VerseOne's sales and marketing operations were split across Salesforce and HubSpot, creating data silos and inefficiencies. They needed a full HubSpot migration to unify teams, reduce tech costs, and establish a single source of truth.
What we delivered
We executed a rapid Salesforce-to-HubSpot migration in three weeks, including proof of concept, detailed data mapping, and testing. Post-migration, we provided user training and optimised CRM elements like sales scoring and data structure.
Outcome
The migration was completed in three weeks, significantly faster than the typical 8-10 weeks for similar projects. This unified their systems, improved data accuracy, and ensured a smooth transition for sales and marketing teams.
Challenge
Culture AI's HubSpot data was outdated, inaccurate, and unreliable due to too many custom properties and inconsistent use across departments. Teams hesitated to rely on HubSpot, impacting sales, marketing, service, and operations.
What we delivered
We conducted a full audit and discovery session to understand their needs and identify root causes of HubSpot's underperformance. A detailed implementation plan covered clean-up, process improvements, reporting, and training across all departments.
Outcome
The HubSpot portal was rebuilt, improving data accuracy and reporting for better decision-making. This enabled more effective collaboration between teams and streamlined workflows for sales, service, and marketing.
Challenge
Memcom's growth was hampered by fragmented systems and manual processes, leading to inefficiencies and limited visibility. A legacy CRM was difficult to use and couldn't support evolving organisational needs. This made scaling operations and measuring performance challenging.
What we delivered
Forbidden implemented a unified HubSpot platform, consolidating marketing, sales, operations, and finance. This involved defining the customer lifecycle, building a scalable CRM structure, and automating key processes. Communication and activity tracking were also integrated.
Outcome
Memcom now operates with a single, integrated CRM, providing end-to-end visibility and improved operational efficiency. The structured pipeline and automation enhance lead management and forecasting accuracy. This provides a scalable platform for continued growth and stronger commercial control.
