Knights Brown’s work-winning process has grown around Merlin, a heavily customised system that has served the business for years but is now difficult to change and use consistently.

Prospect and tender information is also held in spreadsheets and individual records. This makes it harder for regional teams to work from the same picture and for leadership to see the full pipeline.

MVP will bring the agreed journey from early prospect through bid decision to tender outcome into HubSpot, while preserving the important links between clients, prospects, tenders and frameworks.

The result will be a practical system that teams use to manage their work, with more consistent information for reporting. The handover to Dynamics NAV remains manual until the later Business Central phase.