CloudGateway is at a pivotal growth juncture. To scale from £6M to £10M ARR and maximise attractiveness for future M&A, the business requires a transition from 'clunky' legacy architecture to a streamlined, senior-led operating model.

Operational transformation, not a platform swap. We reduce complexity, rebuild reporting trust, and give CloudGateway a customer lifecycle that scales.

Your current stack—a combination of Salesforce, Pardot, and FreshService—has become a source of technical debt rather than a driver of growth. With over 290 custom objects in Salesforce and a lack of internal RevOps resource, the system has become impossible to maintain, leading to data silos that hinder leadership visibility and stall the effectiveness of tools like Vitally.

By consolidating these functions into a unified HubSpot Enterprise Growth Suite, we will eliminate the 'bolted-on' architecture that currently forces your team to work around the system. This project focuses on creating a Single Source of Truth that automates complex service SLAs, streamlines the sales-to-CS handover, and provides the reporting depth required by your board.

Our approach ensures that CloudGateway owns its processes. We are replacing consultant-dependent complexity with a documented Operating Blueprint, giving you a scalable foundation to reach your £10M ARR milestone with operational calm and commercial clarity.