NetSuite Retired
Centralised Support Operations
Migrate all helpdesk activity from NetSuite to HubSpot to unify customer context.
Improved resolution speed and a complete audit trail of support interactions linked to clinical studies.
What this unlocks
03 / 09
What success looks like.
The measurable shifts this engagement is designed to unlock.
Single Source of Truth
Clinical Data Integrity
Build a structured database for trials, sites, and contacts with strict permissioning.
A secure environment where clinical and commercial data coexist without cross-contamination.
Zero-Friction Reporting
Operational Self-Service
Empower clinical teams to manage their own data imports, exports, and site reporting.
Reduced internal bottlenecks and faster reporting cycles for trial sponsors.
Clean Data Foundation
CRM Health & Optimisation
Audit and clean existing sales and marketing data to restore system trust.
A high-integrity CRM that supports accurate forecasting and efficient sales activity.