Key outcomes enabled

• Clinical teams gain the ability to self-serve site-level reports and data exports without technical assistance.
• Support agents instantly verify contact training status, reducing resolution times for trial participants.
• Leadership achieves a clear view of study health by aggregating support tickets at the site and project level.
• Marketing and Sales databases are protected from non-commercial trial contacts through robust permissioning.
• The business successfully retires NetSuite, consolidating operational costs into a single, modern platform.
• Sales operations are streamlined through the removal of duplicate records and legacy NetSuite data clutter.