Investment & next steps
08 / 09
Your project will be led by a seasoned consultant with an average of nine years of HubSpot experience. We ensure consistent senior-level engagement, avoiding the common pitfall of initial senior contact followed by junior hand-offs, which often leads to project delays and misalignment.
We prioritise a phased approach, ensuring your critical operations, like the sales team's current workflows, remain undisturbed. Our focus is on a smooth transition from NetSuite to HubSpot Service Hub, mitigating risks associated with data migration and new system adoption.
We will meticulously manage data migration, addressing historical 'mess' from NetSuite integrations. Our strategy includes robust data segregation for clinical contacts, preventing unwanted overlap with sales and marketing funnels, and maintaining a clean, effective Single Source of Truth.
Success means your clinical team can confidently manage study data and contacts within HubSpot without technical intervention. We'll establish clear, intuitive processes for tasks like contact uploads and reporting, fostering self-sufficiency and reducing reliance on technical support.
Your implementation and protection engagement
One continuous engagement covering implementation, launch and the first 12 months of senior post-go-live support.
£7,823+ VAT
Total first-year commitment
This includes a 20% introductory saving on the initial 12-month Protection Plan term.
01
Implementation and launch
Strategy, configuration, integration, enablement and go-live.
£5,999 + VAT
02
12-month protection
Senior post-go-live support, troubleshooting, guidance and prioritised platform improvements.
£152 + VAT per month
Payment structure
Day 0
On engagement
Day 30
14 day payment terms
From go-live
Bronze Protection Plan, monthly subscription across the initial 12-month term
VAT is applied at the point of invoice.
Continuity after go-live
Bronze Protection Plan
Your Bronze Protection Plan begins at go-live and provides one hour of senior HubSpot support each month. It covers troubleshooting, fixes, guidance and prioritised platform improvements, helping protect the quality and continued adoption of your implementation.
What happens after 12 months?
We will hold your monthly subscription pricing from the first phase until you cancel. If you later resume beyond this, it would revert to our rate card pricing. Following the initial 12-month term, the Bronze Protection Plan automatically continues on a rolling monthly basis at £190 + VAT per month, unless cancelled in accordance with the agreement terms.
What's included
Key stages of your project
Assumptions
Out of scope
6 months after go-live
Not aspirations, the working state Cambridge Cognition is investing to reach.
Clinical data is centralised.
All clinical study data, including trials, sites, and contacts, is now stored and managed within HubSpot, providing a Single Source of Truth for operations.
Customer support is streamlined.
Support workflows have been successfully migrated to HubSpot Service Hub, enabling centralised ticketing and improved visibility of customer interactions.
Clinical teams are self-sufficient.
Clinical project management teams can now independently manage and report on study data, reducing reliance on technical assistance for routine tasks.
Data integrity is maintained.
Clear segregation of clinical and commercial contacts ensures that sales and marketing efforts are not impacted by operational data, preventing 'data mess'.
NetSuite is fully retired.
Cambridge Cognition has successfully transitioned all critical functions from NetSuite to HubSpot, meeting the hard deadline for system retirement.
Agree next steps
A short working session locks in dates and confirms the architecture.
