Clearer Customer Lifecycle Visibility
Gain a comprehensive view of every customer touchpoint, from initial engagement to post-sale, enabling more informed decisions and targeted strategies across both brands.
Strategic HubSpot Implementation
Replacing Salesforce friction with a connected, automated operating system for MIS and PTI.
Current Tech Stack
Why this matters commercially
Maritime Information Services requires a single, integrated platform to overcome current data fragmentation and improve operational efficiency across its two distinct brands. This will ensure consistent customer engagement and internal transparency.
This engagement will deliver improved forecasting, enhanced customer retention, and greater scalability for Maritime Information Services. It will also provide clearer visibility into marketing and sales performance, alongside robust data governance.
"We need to be nurturing them but not spamming them. We need to be able to see what's working and what's not, and how can we grow and scale if we can't see what's working?"
Gain a comprehensive view of every customer touchpoint, from initial engagement to post-sale, enabling more informed decisions and targeted strategies across both brands.
Automate lead allocation and nurture journeys, freeing up valuable team time and ensuring timely, relevant communication with prospects and customers.
Accurately track the impact of marketing efforts on revenue, allowing Maritime Information Services to optimise campaigns and allocate resources more effectively.
The journey forward
Formal sign-off and shared environment setup in the Forbidden portal.
Alignment session to lock in the roadmap, key milestones and success metrics.
The strategic transition, integration and configuration workstreams.
Team training and process documentation to ensure confident adoption.
Final validation and go-live, moving the business onto its new foundation.