Investment & next steps
08 / 09
One fixed-price phase, no bespoke integration costs. Wraxall continues exporting data from its existing systems on an agreed weekly or monthly basis; Forbidden builds the structure, templates and governance to import it consistently into HubSpot. Automation can be revisited later, once the foundation is proven.
Your implementation will be led by a senior HubSpot consultant with a minimum of five years' experience, ensuring expert guidance and direct communication. This dedicated lead will manage the build and configuration, providing continuity and deep understanding of your specific needs.
We'll design robust processes for deduplication and GDPR-safe handling of contacts, preventing fragmented customer profiles and ensuring data integrity from the outset. This focus on clean data means your team can trust the information to drive targeted campaigns and follow-ups.
Your implementation and protection engagement
One continuous engagement covering implementation, launch and the first 12 months of senior post-go-live support.
£15,456+ VAT
Total first-year commitment
This includes a 20% introductory saving on the initial 12-month Protection Plan term.
01
Implementation and launch
Strategy, configuration, integration, enablement and go-live.
£12,000 + VAT
02
12-month protection
Senior post-go-live support, troubleshooting, guidance and prioritised platform improvements.
£288 + VAT per month
Payment structure
40% on sign-off
On engagement
40% at the agreed build milestone
14 day payment terms
20% on completion
14 day payment terms
From go-live
Silver Protection Plan, monthly subscription across the initial 12-month term
VAT is applied at the point of invoice.
Continuity after go-live
Silver Protection Plan
Your Silver Protection Plan begins at go-live and provides two hours of senior HubSpot support each month. It covers troubleshooting, fixes, guidance and prioritised platform improvements, helping protect the quality and continued adoption of your implementation.
What happens after 12 months?
Following the initial 12-month term, the Silver Protection Plan automatically continues on a rolling monthly basis at £360 + VAT per month, invoiced monthly. Cancellation after the initial 12 months can be made with 30 days notice.
What's included
Key stages of your project
Assumptions
Out of scope
6 months after go-live
Not aspirations, the working state Wraxall Vineyard is investing to reach.
Customer data is a Single Source of Truth.
Restaurant, cottage, tour-and-tasting and voucher data is brought into one governed contact structure, so each customer and their previous engagement can be seen in one place.
Campaigns are targeted, not broadcast.
Segmentation by booking type, engagement, postcode, visit history and interests makes it possible to target previous Christmas, event, restaurant, cottage and tour-and-tasting customers with relevant offers.
Imports are structured and repeatable.
Standardised CSV templates, deduplication rules and a documented import process mean agreed exports are brought in consistently, updating existing records rather than creating duplicates.
The team owns the platform.
Emily has the knowledge and super-admin access to create new segments, reports and campaigns without relying on Forbidden for every request.
Agree next steps
A short working session locks in dates and confirms the architecture.
