Current challenges
02 / 10
We will transition your sales and aftercare operations from fragmented manual processes into a high performance growth engine. This programme delivers the visibility and efficiency required to hit your ambitious 2027 targets.
Operational transformation, not a platform swap. We reduce complexity, rebuild reporting trust, and give Horizon Platforms a customer lifecycle that scales.
Your current reliance on manual data entry across Syrinx and Acumatica creates significant operational friction. By centralising the contract lifecycle in HubSpot, we eliminate duplication and ensure finance can trust the numbers.
The immediate priority is a robust Aftercare MVP to secure recurring revenue before year end. We will then refine these systems in January to provide leadership with total visibility over the order book.
Data
CriticalWhat's happening
Teams cannot easily see which Horizon Platforms-sold machines are not yet under an Aftercare agreement.
Business impact
The lack of a shared machine record between Horizon Platforms and Aftercare prevents effective lifecycle marketing and upsell identification.
Tooling
HighWhat's happening
High administrative overhead and increased risk of human error in order processing and machine logging.
Business impact
Sales and Aftercare teams spend excessive time rekeying data between HubSpot, Syrinx, and Acumatica instead of selling.
Touches
Process
HighWhat's happening
The business lacks a reliable, automated mechanism to ensure every LOLER and service visit is captured and billed.
Business impact
Inconsistent contract management and manual billing triggers lead to missed service revenue and delayed invoicing.
Process
MediumWhat's happening
Credit control and payment matching are reactive rather than proactive, slowing down cash flow.
Business impact
Disconnected invoicing processes force finance into manual month-end reconciliations and constant status checks.
Touches
