Current challenges
02 / 09
Sonas requires a platform that balances complex service delivery with rigorous property management. We will replace fragmented legacy systems with a Single Source of Truth to protect staff time and client safety.
Operational transformation, not a platform swap. We reduce complexity, rebuild reporting trust, and give Sonas a customer lifecycle that scales.
Your current Salesforce environment, built on a legacy addiction-services package, no longer reflects your trauma-informed service model. This misalignment forces staff into repetitive data entry, obscuring critical risk visibility and slowing refuge referrals.
This project integrates frontline client services with complex property management into one cohesive environment. By automating manual rent and maintenance workflows, we return vital capacity to your team to focus on supporting women and children.
Data
HighWhat's happening
Handovers between 24-hour shifts rely on manual review rather than automated, high-visibility risk alerts.
Business impact
Risk data is treated as static scores rather than dynamic indicators, creating potential safeguarding blind spots.
Process
HighWhat's happening
Maintenance routing and rent arrears management are labour-intensive, increasing the risk of compliance lapses.
Business impact
Property management relies on spreadsheet uploads and manual invoice matching, stalling financial reporting.
Operations
MediumWhat's happening
Recording a single key-working session can take as long as the session itself due to disconnected support objectives.
Business impact
Staff spend excessive time navigating legacy objects, leading to high operational overhead and reduced frontline capacity.
Tooling
MediumWhat's happening
Multiple service episodes are difficult to track, leading to a fragmented view of client history and outcomes.
Business impact
The non-linear nature of client support is forced into rigid, standardised system logic.
