Strategic alignment is clear.
The organisation operates with a unified commercial architecture, ensuring all divisions and future acquisitions align with a single strategic platform.
Customer data is a Single Source of Truth.
All customer, product, membership, service delivery, and revenue data are consolidated in HubSpot, replacing disparate systems like Dynamics 365.
Workstream management is streamlined.
The process for creating, tracking, and managing Phorum workstreams is standardised, moving away from organic, siloed approaches to a structured system.
Member onboarding is efficient and compliant.
A formalised onboarding and offboarding process for Phorum members ensures legal compliance and accurate access management, reducing manual effort and errors.
Operational metrics are readily available.
Key operational metrics for Phorums, workstreams, and member engagement are easily accessible, enabling better decision-making and performance tracking.
Deliverable tracking is robust.
The organisation effectively tracks the status, priority, and value of all Phorum deliverables, from initiation to publication, including legal approvals.