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Recommended HubSpot setup

05 / 09

Recommended HubSpot setup.

Recommended platform stack

  • Marketing Hub

    Professional

    Automates lead qualification and routes high-value prospects to Sales via Profile and Signals scoring.

  • Sales Hub

    Enterprise

    Provides advanced governance and custom objects required to retire Salesforce without operational compromise.

  • Revenue Hub

    Professional

    Connects the commercial journey from quote to Xero, enabling automated renewals and pro-rated upgrades.

  • Core Users

    Core

    Ensures marketing and operations teams have editable CRM access to maintain data integrity.

  • Data Hub

    Starter
  • Service Hub

    Professional

    Powers the customer success workspace, account health scoring and QBR management across the existing customer base.

Key outcomes enabled

  • Leadership gains a Single Source of Truth for all commercial activity, eliminating manual weekly data reconciliations.
  • Sales teams benefit from automated lead routing, ensuring high-intent prospects are engaged within the 24-hour SLA.
  • The Renewals Team gains automated opportunity creation and visibility, protecting gross retention across 300 key accounts.
  • Finance handovers are streamlined through a bi-directional Xero integration, reducing manual data entry and billing errors.
  • Marketing achieves full-funnel attribution, identifying which channels and campaigns are driving closed-won revenue.
  • Account Managers can proactively manage customer health using integrated signals, reducing churn risk through structured QBRs.
  • The business establishes a scalable operating model that supports growth without requiring proportional increases in headcount.

Why this setup

A configuration matched to your stage of growth, not the loudest tier.

SmartSurvey requires a sophisticated multi-hub architecture to mirror and improve upon eight years of Salesforce development. By combining Enterprise-tier Sales and Service Hubs with Professional-tier Marketing and Revenue Hubs, we provide the necessary governance for complex MEDDIC qualification and QBR management while automating the high-volume lead and renewal engines.

Capability mapping

How the platform supports your business goals.

  • Challenge

    Fragmented lead-to-revenue reporting

    Capability

    Unified Lifecycle and Attribution Reporting

    Hub

    Marketing Hub Professional
  • Challenge

    Complex Salesforce qualification records

    Capability

    Custom Objects and Advanced Permissions

    Hub

    Sales Hub Enterprise
  • Challenge

    Manual QBR and Account Planning

    Capability

    Custom Objects for Account Management

    Hub

    Service Hub Enterprise
  • Challenge

    Manual quote-to-invoice handover

    Capability

    Advanced Quoting and Xero Integration

    Hub

    Revenue Hub Professional