HubSpot Governance & Growth
HubSpot should evolve with the business. Ongoing work is business improvement, not platform maintenance, sustained maturity is what turns the implementation into long-term commercial value.
The maturity model
HubSpot should mature with the business.
Strong portals mature in stages, governance, reporting trust, alignment and AI readiness compound over time.
Growth
Performance, optimisation and commercial visibility.
Pipeline velocity, lead quality, campaign performance and service trends, moving the platform from operational to commercially intelligent.
- ›Sales cycle and pipeline velocity actively managed
- ›Marketing and service performance visible end-to-end
- ›AI-assisted optimisation embedded in daily workflow
Support beyond the implementation
A deliberate step, built around ownership.
The maturity framework sets the direction. The first year then gives Go Green greater capacity while the new platform beds in, before stepping down as confidence, adoption and internal ownership grow.
Recommended first 12 months
Heavier support while it beds in, tailing off as your team takes ownership.
Months 1–6
Intensive
£3,999per month + VAT
Maximum capacity while the new platform beds in: adoption, reporting trust and the first wave of optimisation all land in the same six months.
- HubSpot admin tasks / month10
- Focused sprints / quarter7
- Protection support / month3 hrs
- Training & enablement / month3 hrs
- Additional working calls / month3 hrs
- Strategic review / month1 hr
6 months · £23,994 + VAT
Months 7–12
Accelerate
£2,699per month + VAT
Capacity steps down as your team takes ownership, keeping momentum on the roadmap without carrying capacity you no longer need.
- HubSpot admin tasks / month8
- Focused sprints / quarter5
- Protection support / month2 hrs
- Training & enablement / month2 hrs
- Additional working calls / month2 hrs
- Strategic review / month1 hr
6 months · £16,194 + VAT
Reviewed every quarter against the Growth Plan, so the step down can move earlier or later as the evidence dictates.
£40,188over 12 months + VAT
Primary recommendation
Protection Plan.
A senior-led layer of reactive HubSpot support, set up as a 12-month subscription from completion of the project. The option remains to step up to an Operational Growth Plan when the business is ready for a structured optimisation programme.
Protection plan options
- Bronze · 1 hour / month£190/mo
- Silver · 2 hours / month£360/mo
- Gold · 3 hours / month£510/mo
- Platinum · 4 hours / month£660/mo
Proactive alternative
Turn an 18-month roadmap into measurable three-month progress
A three-month recurring Sprint that turns longer-term direction into agreed Success Plans, focused delivery and measurable improvement.
Shown as a future option, not the immediate recommendation.
How the Sprint model works
18-month Growth Roadmap
Set the longer-term direction across commercial, marketing, customer success, data, AI and adoption priorities.
Three-month Success Plan
Agree outcomes, measures, priorities, sprint scope, ownership, dependencies and required enablement.
Deliver, measure and reset
Deliver focused sprints, planned HubSpot admin activity and enablement; review KPIs and reset the living roadmap.
AI & enablement plan
AI priorities, controls, use cases, training and adoption evolve through the roadmap and each Success Plan.
Three delivery levels
| Capacity per level | Momentum £1,499 p/m Balanced capacity for consistent progress. | Accelerate £2,699 p/m More capacity to move priorities faster. | Intensive £3,999 p/m Maximum strategic and delivery capacity. |
|---|---|---|---|
| HubSpot admin tasks / month | 5 | 8 | 10 |
| Focused sprints / quarter | 3 | 5 | 7 |
| Protection support / month | 1 hr | 2 hrs | 3 hrs |
| Training & enablement / month | 1 hr | 2 hrs | 3 hrs |
| Additional working calls / month | 1 hr | 2 hrs | 3 hrs |
| Strategic review / month | 1 hr | 1 hr | 1 hr |
Prices exclude VAT
Included at every level
18-month Growth Roadmap · Three-month Success Plan · Monthly strategic review · AI & enablement plan · Protection support · In-app guidance
Level based on
Priorities, sprint complexity, your team's capacity and desired pace; not company size or HubSpot user count.
Three-month recurring Sprint · Roadmap-led · Reviewed and reset every quarter
Add focus and expertise without replacing internal ownership
An ongoing partnership adds cross-industry experience, product insight and consistent capacity while your team retains ownership.
The usual alternatives
Rely on your in-house team
Strong business and operational knowledge
Strategic work competes with day-to-day work, priorities slip, and time can be lost researching unfamiliar issues or identifying downstream impacts.
Recruit a full-time specialist
Ownership stays with your team
A fixed recruitment and employment commitment; one role may not cover strategy, architecture, administration, data, reporting, enablement and AI.
Use ad hoc consultants
Flexible support for individual tasks
Context is rebuilt each time, delivery becomes reactive and decisions may not consider how processes, data, automation and reporting connect.
What a Forbidden partnership adds
A focused extension of your team
Your team keeps ownership of HubSpot, its data and business decisions. Forbidden adds the external perspective, specialist capacity and delivery discipline needed to keep the Growth Plan moving.
External strategic challenge
Independent perspective keeps priorities linked to business outcomes.
Cross-industry best practice
Experience across sectors helps us spot patterns and apply proven approaches.
Product and beta insight
Advice on relevant HubSpot betas, new features and where adoption will add value.
Connected specialist capacity
Strategy, architecture, data, automation, reporting, enablement and AI are considered together.
Continuity as things evolve
Your Forbidden team keeps context and momentum as HubSpot, your priorities and the market evolve.
The practical benefit
Your team retains ownership. Forbidden adds focused expertise and flexible capacity to keep the Growth Plan moving, without the fixed cost of a full-time specialist or the repeated briefing of ad hoc consultants.
In practice
Example sprint outcomes.
Each engagement is shaped to the business. Typical focus areas:
Revenue Visibility Sprint
- →Forecasting confidence
- →ARR reporting clarity
- →Executive dashboards
- →Pipeline governance
Customer Operations Sprint
- →Onboarding optimisation
- →SLA governance
- →Service visibility
- →Customer health reporting
Marketing Performance Sprint
- →Attribution improvement
- →Segmentation governance
- →Nurture optimisation
- →Conversion analysis
RevOps & AI Readiness Sprint
- →AI readiness
- →Workflow optimisation
- →Process standardisation
- →Cross-functional alignment
- →Data governance
Additional support options
Other ways to work with us.
Flexible capacity
Timebank
Known tasks or a short-term surge when the Protection allowance is not enough. Task-based delivery against an agreed brief.
- 1-day £1,300 · 2-day £2,500 · 3-day £3,600 + VAT
- One delivery day = 7.5 hours
- Use within three months
Defined project
Optimisation Project
A defined HubSpot outcome delivered through an agreed plan, capped workstreams, user testing, handover and sign-off.
- Individually scoped and priced
- Typically 6–12 weeks
- Clear start and finish
Specialist sprints
Website & Integration Sprint
Ongoing specialist website or integration support under a separately agreed service scope, giving continuity as those needs evolve.
- Bronze · Silver · Gold · Platinum
- Separate agreement
- In-app guidance included
Reactive safety net
Protection Plan
Guidance, troubleshooting and smaller changes on their own, if a lighter touch fits better than an ongoing sprint. Ask us to guide, show or do.
- Bronze £190 · Silver £360 + VAT
- Gold £510 · Platinum £660 + VAT
- Monthly · in-app guidance included