Current challenges
02 / 09
Go Green is ready to transition from reactive firefighting to operational excellence. We will establish HubSpot as your Single Source of Truth, aligning service delivery with commercial growth.
Operational transformation, not a platform swap. We reduce complexity, rebuild reporting trust, and give Go Green a customer lifecycle that scales.
Fragmented workflows across Outlook and Teams currently obscure visibility and delay resolutions. This operational friction forces Key Account Managers into routine service tasks, stalling strategic growth and risking high-value retention.
We will implement Service Hub Enterprise to centralise communication and automate triage. By codifying your complex subcontracted model into HubSpot, we ensure every request has clear ownership and measurable performance standards.
Data
CriticalWhat's happening
Service failures often only become visible once a customer complains or a contract is at risk.
Business impact
Leadership cannot measure response times or SLA compliance, making it impossible to manage by data.
Operations
HighWhat's happening
Strategic growth and prospecting are sacrificed to manage daily bin deliveries and supplier queries.
Business impact
High-value Key Account Managers are acting as an operational safety net for routine service traffic.
Process
HighWhat's happening
Reporting is a lagging indicator, preventing proactive intervention in at-risk accounts.
Business impact
Management decisions rely on verbal updates and manual spreadsheet consolidation rather than real-time truth.
People
MediumWhat's happening
Teams spend more time organising work than resolving issues, leading to double-handling and missed updates.
Business impact
Customer context is trapped in personal inboxes and Teams chats, preventing a unified view of account health.
