Investment & next steps
09 / 10
We establish the data model for the wider group from day one, accounting for divisions like LaBeeby and Healthcare without overbuilding. By focusing initial configuration entirely on the Garments team, we validate workflows and adoption before expanding. This gives Behrens a reusable blueprint while avoiding costly rework across future operational units.
Intact iQ remains your operational Single Source of Truth for order and customer records. Behrens internal technical team leads the integration build with Forbidden defining data contracts, field mappings, and rigorous quality assurance. This division of responsibility keeps system ownership firmly within your IT team whilst ensuring the HubSpot architecture is clean, stable, and scalable.
Previous CRM adoption faltered through duplicate data entry and disconnected communications. We focus initial deployment on practical friction points, configuring Outlook logging, shared inboxes, and actionable RFM follow-up. Frontline sales reps gain clear daily priorities and complete customer context on one screen, rather than passive data that requires manual searching across systems.
Rather than deploying speculative AI across the business, we evaluate your candidate use cases against data readiness and real workflow value. The initial package introduces targeted automations, such as inbox triage and order status drafting, backed by mandatory human review points. Your customer service team receives immediate assistance without risking customer trust or generating unverified outputs.
Your implementation and protection engagement
One continuous engagement covering implementation, launch and the first 12 months of senior post-go-live support.
£20,356+ VAT
Total first-year commitment
This includes a 20% introductory saving on the initial 12-month Protection Plan term.
01
Implementation and launch
Strategy, configuration, integration, enablement and go-live.
£16,900 + VAT
02
12-month protection
Senior post-go-live support, troubleshooting, guidance and prioritised platform improvements.
£288 + VAT per month
Payment structure
Day 0
On engagement
Day 30
14 day payment terms
From go-live
Silver Protection Plan, monthly subscription across the initial 12-month term
VAT is applied at the point of invoice. A 20% contingency allowance (£3,380) is included in the contract against the implementation fee only, to cover any out of scope activity.
Continuity after go-live
Silver Protection Plan
Your Silver Protection Plan begins at go-live and provides two hours of senior HubSpot support each month. It covers troubleshooting, fixes, guidance and prioritised platform improvements, helping protect the quality and continued adoption of your implementation.
What happens after 12 months?
We will hold your monthly subscription pricing from the first phase until you cancel. If you later resume beyond this, it would revert to our rate card pricing. Following the initial 12-month term, the Silver Protection Plan automatically continues on a rolling monthly basis at £360 + VAT per month, unless cancelled in accordance with the agreement terms.
What's included
Key stages of your project
Assumptions
Out of scope
6 months after go-live
Not aspirations, the working state Behrens Group is investing to reach.
Account managers focus on at-risk accounts.
Priority alerts highlight declining ordering patterns and lapsed RFM scores automatically, directing sales effort towards protecting vulnerable garment revenue instead of reacting too late.
Customer enquiries retain complete team context.
Incoming customer orders and queries connect automatically with existing contact records, enabling smooth absence cover and eliminating lost email context across the shared inbox.
Administrative duplication is successfully eliminated.
Order history and customer data sync seamlessly from Intact iQ into HubSpot, establishing a Single Source of Truth that removes double entry across daily sales operations.
Directors gain clear commercial visibility.
Unified reporting dashboards provide accurate insight into pipeline progression, team adoption, and recovered account value, replacing disconnected spreadsheets with reliable operational evidence.
Agree next steps
A short working session locks in dates and confirms the architecture.
