ICMSA requires a robust system to secure membership renewals and automate complex payment ingestion. We will replace fragmented manual processes with a Single Source of Truth to protect revenue and ensure operational continuity.

Operational transformation, not a platform swap. We reduce complexity, rebuild reporting trust, and give ICMSA a customer lifecycle that scales.

Current membership management relies on high-risk manual spreadsheet consolidation, creating significant visibility gaps in contribution tracking. This fragmentation threatens renewal income and places an unsustainable administrative burden on the incoming team.

Our approach centralises member records and automates payment ingestion from diverse co-operative sources. This ensures every contribution is tracked, every exception is flagged, and leadership can forecast renewals with absolute confidence.

By aligning Sales Hub Professional and Marketing Hub Professional with bespoke custom objects, we create a scalable foundation. This enables targeted member communications and proactive follow-up, directly protecting ICMSA's long-term financial stability.